CATI Call Center Software Company in Germany | call centre solution in germany

best call centre software | virtual call center software

Solution Nexxt software allows users to create CATI, WEB, Mixed-Mode, and CATI surveys to conduct market research and solicit feedback for businesses, organisations as well as provides consulting services to ensure that it is done correctly.

Our web-based CATI software company in Germany provides users with remote interviewing support from anywhere and at any time, as long as they have a reliable internet connection. Supervisors and managers have complete control over sample and quota, regardless of where the interviews take place.

What is Computer-Assisted Telephonic Interview (CATI)?

CATI is a traditional method of conducting telephone surveys in which the interviewer uses a computer to record and store the survey respondent’s responses. Because the responses can be easily stored and analysed using specialised software, data collection and analysis become more efficient.

When you look at CATI’s working procedure, you will notice that it is very efficient. We never leave our clients in a bind. One of the most important aspects for us is receiving feedback. We either have a visitor or a buyer, and we ask for their specifications, or we haven’t finished our work yet. We always welcome feedback in order to increase the trust of our users.

CATI software company in Germany

Sample management

The most reliable sampling available on the market is in our software. The Solution Nexxt software can handle any situation, regardless of sample size, number of quota cells, language, or the ability to add additional samples instantly. You can establish limitations on when sample records can be called using languages, time zones, and time groups. The right sample appears at the appropriate time without further manual intervention.

Hosting

Our CATI solution is a completely hosted and secure system that adheres to industry best practises for data security, protection, uptime, and availability. Solution Nexxt is also fully compliant with all EU data security regulations. We handle hardware, security, system maintenance, and software upgrades.

Monitor interviewers

Our screen-sharing functionality enables supervisors to maintain a high level of work quality regardless of where interviewers are working.

Monitor, Coach, and Report:

Our CATI software includes real-time tracking, customizable scoring and open comment fields, full productivity reports, a message centre, and continuous reporting.

Discover Values and Benefits with Solution Nexxt CATI Solution in Germany

CATI improves your internal capabilities so you can start your CATI projects right away and manage all of your key resources with ease!

How Solution Nexxt gives you the freedom to interview anywhere

Mark your calls with custom status to show the true state of each sample. All custom statuses are fully customizable to your company’s requirements.

To begin the survey, use the simplified click-to-call automated dialer, or instruct your interviewers to manually navigate to the next assigned record in the sample.

Interviewers can mark unanswered or incomplete surveys with &all another time indicator and immediately reschedule the calls using the embedded scheduler. They can also add a personal note as a reference inside the survey.

To promote a more natural flow of speech and a more localised survey environment, interviewers can alter the timezone settings and language options of the entire interface and questionnaires.

To facilitate interview conversations or to prompt for more thorough responses throughout the entire call, optimise customised scripts and special instructions in between survey questions.

To improve response rates, change the caller ID that is shown to the respondent to show a local number for the country or region.

Benefits of using CATI software

Prior to beginning the fieldwork phase, the survey scripts are tested on a small sample of respondents using CATI software. This aids in evaluating the survey’s effectiveness. Additionally, it is beneficial to create scripts that are cleverly branched, such as skipping irrelevant questions and encouraging the interviewer to consider the motivations behind a particular response. In order to fully understand your customers, do this.

Telephone interviews are conducted invisibly and securely in a controlled environment using CATI software. This aids in structuring the queries to elicit a precise and understandable response. Solution nexxt surveys, on the other hand, don’t involve any pre-testing or monitoring. As a result, there is a greater chance of getting inaccurate or false information. It is well known that using incentive-driven web surveys that grant respondents access to a specific website or competition encourages quick and inaccurate results.

Utilizing CATI software guarantees that the surveys are developed with consideration for a company’s brand identity. This is crucial in assuring respondents to the survey of the validity, particularly those who are recent customers. It helps to include questions that are focused on particular service or product attributes by offering survey customization. This encourages the production of more pertinent and insightful feedback.

You can reach your target audience anywhere in the world by using CATI software. It enables businesses to conduct market research on any desired target group of clients, workers, stakeholders, or suppliers.

It is well known that telephone interviews are more productive and less expensive to conduct. The CATI software has an integrated contact database and an appointment setting feature that help to increase the efficiency and accuracy of the interviews. In fact, it takes much less time to complete the required number of interviews, which lowers the project cost.

Brands can develop surveys that provide a deep understanding of customer behaviour and motivations by utilising CATI software. CATI software enables longer surveys with in-depth questioning, in contrast to online survey software where questions are intentionally kept brief.

Strong CATI software can undoubtedly assist you in building your brand by thoroughly comprehending your market. To learn more about the outstanding features of CATI software, click here.

CATI Software Company in Germany