CATI Call Center Software Company in USA | call centre solution in USA

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Advanced CATI Software Services in the United States to Improve Survey Data Collection: Using Solution Nexxt Computer Assisted Telephone Interviewing (CATI) software, you can optimise your research call centre operations. Solution nexxt provides you with the tools to conduct surveys across multiple channels in order to meet every client requirement. The software allows you to collect and seamlessly integrate CATI, IVR, and online survey responses into a single, consolidated data set.

Solution Nexxt CATI (Computer Assisted Telephone Interviewing) allows you to take on any size telephone interview project. Your team can work from a single system whether they are in the office, at home, or on the road. You get a clear picture of everything that is going on, whether it is in a single call or across the entire project.

Optimize Your Processes

Create Your Surveys — Within the Solution Nexxt console, you can create new questionnaires or use existing online surveys.

Target Respondents — Determine who should be recruited for your study intelligently. Solution Nexxt optimises the flow of numbers to be dialled in order to reduce the time required to complete studies.

Track Progress — Real-time dashboards allow managers to precisely determine whether to adjust the sample or interviewers in order to complete a study on time.

Make Dynamic Adjustments — Create operational workflows and optimise study results by managing sample and quota across modes, as well as nurturing call backs until an interviewer is available.

Benefit from Distributed Operations — manages a single call centre or multiple sites from any location using the Solution nexxt Console.

Computer-Assisted Telephone Interviewing (CATI) Software in USA

Reach out to your customers no matter where they are.
Contact us and we’ll show you how simple it is to manage multiple survey projects in multiple formats. Anywhere.

How Solution Nexxt gives you the freedom to interview anywhere

Set up your interviews via web, phone, or in-person – anywhere in the world or at a central location.

With everyone on the same platform, every change you make reaches them instantly, no matter where they are.

Setting up all of your interviews on a single platform reduces your operating costs, whether you’re a small business or an industry behemoth.

The nexxt solution was designed to handle massive amounts of sensitive data. As a result, it includes all of the security and compliance tools you’ll need to manage your data with ease.

FAQ'S

What is CATI software?

CATI streamlines data collection by allowing agents to make notes on the computer about respondent responses. The computer's logic functions assist in making the interviewing process dynamic by using question randomization and repetition based on the type of answers provided by a specific respondent and thus is customized in that sense. Furthermore, piping and branching techniques aid in routing and skipping questions based on what is relevant to a participant.

How does CATI software work?

CATI software is also known as telephone survey software because it is conducted over the phone.

A CATI phone survey is simple to use. The interviews/surveys are conducted over the phone and are guided by a questionnaire displayed on the interviewer's computer screen.

Based on the precoded responses displayed on the computer screen, the interviewer fills in the answers using the keyboard and mouse.

During the interview, the telephone survey software also manages the routing or logic of the survey.

Why Choose Solution Nexxt CATI?

Whatever the size or scale of your telephone interviewing operation, a modern CATI centre must be an efficient, productive environment that is flexible enough to respond to customer demands immediately.

1. Increase productivity

2. Improve quality

3.React quickly

Benefits of Using a CATI (Computer Assisted Telephone Interviewing) Software

1.Pre-tested and effective questionnaires

2.Useful and high-quality data.

3.Individualized Questionnaires

4.Global Reach.

5.Cost-Effective.

6.In-depth and valuable customer insight